Terms and conditions for subscription to (Bin Dowal Pay) service of Bin Dowal Islamic Microfinance Bank

First: Definition of the service :

Definition of the service: The electronic wallet (Bin Dowal Pay) is an electronic cash method that enables you to use your money in financial transactions in an easy, fast and secure manner via your phone without the need to have a bank account, and you can also link your bank account at the bank to (Bin Dowal Pay) electronic wallet, the service is provided through a secure electronic system under a license from the Central Bank of Yemen, as this service works to send and receive money transfers, pay and receive payments and the purchases expenses, and pay utility bills such as electricity, water, fixed telephone, the internet, various mobile phone lines and other services, you can also withdraw and deposit money in cash from and to your account in the electronic wallet through any branch of the bank or any of its authorized agents throughout the Republic of Yemen.

Second: The aim of the service:

This service aims to ensure that financial and banking services reach the largest possible segment of users with quality, safety and the lowest cost.

Third: Obligations of the service parties:

Obligations of the service provider (the bank):

The bank opens an electronic wallet account with the Yemeni riyal currency for the service applicant (client) linked to the phone number owned or in the possession of the client to enable the client to carry out and receive financial transactions.
Sending electronic notifications or short text messages (SMS) to the client about the financial transactions that have taken place, unless there is a technical defect that prevents receiving such notifications or messages.
The bank maintains data and bonds related to clients, as well as the movement of the pooled account, for a period of five years, with a commitment of the confidentiality and integrity of the client information.
This service is provided through the bank’s branches, authorized agents, and service points spread throughout the governorates of the Republic, with an updated list of all agents published on its website.
The bank receives client complaints via the contact numbers shown on the website, and they are recorded and processed in a special register in which the problem and processing procedures are identified.

Obligations of the service user (client):

The client abides by all relevant laws and regulations in force in the Republic of Yemen when using the service, especially the Electronic Transactions Law, the Anti-Money Laundering ,Terrorist Financing Law, the instructions of the relevant regulatory authorities, and any laws or instructions issued later in this regard.
The client is obligated to maintain the service password and must also be obligated to change it from time to time in order to preserve confidentiality, and the client must maintain its password confidentiality and not leak it to any other person or entity. The client bears full responsibility when using it, whether by client or by third parties, with or without permission from the client, and the client is obligated to bear the full consequences of that.
The client, who is in full legal capacity and legitimacy, authorized Bin Dowal Islamic Microfinance Bank to deduct the operations resulting from the use of the electronic wallet service via the phone from the electronic wallet account opened in the bank, as well as from the bank account in the case that the client agreed to link the bank account to the electronic wallet, and signed a contract electronically or on paper which is considered a conclusive argument due to authorization the client made .
The client must verify the operation before approving it through the confirmation screen in terms of the beneficiary’s data, the amount of the operation, and others. The bank does not bear any responsibility for violating that.
The client must make sure that the agent, that is dealing with, is an authorized agent of Bin Dowal Islamic Microfinance Bank, through the available means, and the bank does not bear any responsibility for violating that.
The client must abide by all the operations that were issued in the system via the phone registered in the service, and that any operation is performed or that takes place through this service is considered to be issued by the client, solely responsible for it, and legally binding on the client. The client must match the performed operations with the (SMS) messages sent by the bank to the client, in which the bank clarifies every operation the client performs and the remaining balance. The message is the sole reference for the client, and the client has agreed that the outputs of the bank system are a legal and acceptable argument as a complete guide in all procedures and transactions that take place in accordance with this service.
In the case that the bills are not paid for any reason and the amount of money has been deducted from the client is account in the electronic wallet (Bin Dowal Pay), the client is obligated to object the process within (24) hours from the time of the transaction unless the bank does not bear any responsibility for violating that.
The client acknowledges of the property and possession of the phone numbers used in the service, and bears full responsibility for any operations that take place by the phone numbers, and the bank does not bear any responsibility for violating that.
If the client wishes to terminate the service, a written request must be presented to the bank stating the client is desire to terminate dealing with the service.
The client must inform one of the bank’s branches or its authorized agents in the case of the loss or theft of the phone connected to the service and confirm the notification in writing the next day immediately, unless the bank does not bear any responsibility for that.

Fourth: General Terms

The bank opens an electronic wallet account with the Yemeni riyal currency for the service applicant (client) linked to the phone number owned or in the possession of the client to enable the client to carry out and receive financial transactions.
Sending electronic notifications or short text messages (SMS) to the client about the financial transactions that have taken place, unless there is a technical defect that prevents receiving such notifications or messages.
The bank maintains data and bonds related to clients, as well as the movement of the pooled account, for a period of five years, with a commitment of the confidentiality and integrity of the client information.
This service is provided through the bank’s branches, authorized agents, and service points spread throughout the governorates of the Republic, with an updated list of all agents published on its website.
The bank receives client complaints via the contact numbers shown on the website, and they are recorded and processed in a special register in which the problem and processing procedures are identified.

If the client violates any of the conditions listed above.
If the client misuses the service or violates the applicable laws.
In the case of the client is death or loss of capacity, immediately upon the bank is knowledge.
In the case that there is no balance in the client’s account opened at the bank and the client has not deposited or received financial transactions in the account within six months from the date of its last use.
The bank has the right to reverse any amount of money that was deposited to the client’s account by mistake and without the need to refer to the client, and the client will be notified via a short text message (SMS) of the reversing operation.

By clicking on the (Agree) button, the subscriber agrees to all the terms and conditions contained in this agreement, and this is considered a confirmation that the customer’s personal information he provided for the purpose of opening an account in the Bin Dowal Pay service is all correct and He bears full responsibility therefor.